Sample Letters

This letter complains to an online service that their servers and other connections are too slow.

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>. Since that time, I have noticed that Websites that load
fairly quickly on other computers <location> load very slowly
through your network. It’s getting to be a real problem.

I own a <kind of computer>, so I don’t believe that the speed of
my hardware is at fault. I think that with the increasing use of
animation, audio and video, and elaborate graphics on the Internet,
<company name>’s system is just too slow.

I would like to remain a customer, but only if <company name> is
taking action to speed up the connections and decrease load time.
Please contact me and let me know what steps, if any, are being taken.
Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>