Sample Letters

This letter complains to an online service that their prices are too high or their pricing structure is archaic.

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I have been taking a look at
my bill recently, and <company name>’s service seems to be much
more expensive than the competition. I would like to know why this is
the case.

Most online services charge <typical fee>. My fees for using
<company name>, however, have been reaching <fee you’ve been
paying> per month, which seems excessive.

I would like some explanation of your pricing structure and why you
feel you need to <online company action>. Please contact me and
provide me with that information. I would like to remain a customer of
<company name>, but I need information to make the proper
decision.

Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>