Sample Letters

This letter complains to an online service that you can never get a customer service representative on the phone.

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I recently realized that
whenever I have had problems with the service in the past, I have
<never/rarely> been able to speak to a customer service or
technical support person at <company name> because they are
always busy.

<description>

I’m thrilled that <company name> is growing so fast, but don’t
you think you should be adding customer service and tech support staff
to handle the additional customers? I would like to speak with someone
to discuss how this problem may be handled and to find out how I can
get the help I need when I need it. Please contact me at your earliest
convenience. Thank you.

Regards,

Jim Karter

encl: <List of enclosed items goes here>