Sample Letters

This letter complains to an online service that they have billed you incorrectly.

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I recently <method of
billing> and found a charge of <charge> for <billing
period>, which is much higher than normal.

I suspect that this bill may be in error. I have not used your service
any more than in past months, and there seems to be no reason for this
excessive charge. Please have someone from your Collections department
contact me as soon as possible to resolve this situation.

Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>