Sample Letters

This letter praises a company for its response to a previous complaint.

1234, Main Street
Boston, MA 02123

03/17/05

<Recipient Address Goes Here>

Hello.

Sometimes we as customers don’t like what we’ve purchased, and we have
an obligation to complain. Unfortunately, some business don’t feel that
they have an obligation to respond, and they act like once the sale
closes, the customer disappears. I’m writing to thank you for not being
one of those companies.

Your response to my dissatisfaction with <object of complaint>
was prompt, understanding and thoroughly professional. <description
of action>.

Despite my previous dissatisfaction, I will continue to be a customer
of <company name>. Your actions have seen to that. Thank you very
much for your courtesy and service.

Regards,

Jim Karter

encl: <List of enclosed items goes here>