Sample Letters

This letter praises a company for providing a refund when asked.

1234, Main Street
Boston, MA 02123

03/17/05

<Recipient Address Goes Here>

Hello.

It’s very common for a company to offer a “full refund if you’re not
satisfied.” Unfortunately, it’s less common to actually have that
company follow through and issue a refund when the need arises. I’m
writing to thank you for refunding the <$amount> I spent on
<product or service>.

<description>.

I may have been unhappy with <product or service>, but I was very
impressed with <company name>’s willingness to stand by its
offer. Thank you very much for your courtesy and service.

Regards,

Jim Karter

encl: <List of enclosed items goes here>