1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>. Since that time, I have noticed that Websites that load
fairly quickly on other computers <location> load very slowly
through your network. It’s getting to be a real problem.

I own a <kind of computer>, so I don’t believe that the speed of
my hardware is at fault. I think that with the increasing use of
animation, audio and video, and elaborate graphics on the Internet,
<company name>’s system is just too slow.

I would like to remain a customer, but only if <company name> is
taking action to speed up the connections and decrease load time.
Please contact me and let me know what steps, if any, are being taken.
Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I have been taking a look at
my bill recently, and <company name>’s service seems to be much
more expensive than the competition. I would like to know why this is
the case.

Most online services charge <typical fee>. My fees for using
<company name>, however, have been reaching <fee you’ve been
paying> per month, which seems excessive.

I would like some explanation of your pricing structure and why you
feel you need to <online company action>. Please contact me and
provide me with that information. I would like to remain a customer of
<company name>, but I need information to make the proper
decision.

Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I recently tried to access
Web sites dealing with <subject matter> and was told that the
system would access those kind of sites. This seems to be censorship,
plain and simple.

I am an adult, and completely capable of deciding what material I want
to see and what material I wish to avoid. Since there are many software
products available now which allow parents to control what areas of the
Web their children can view, there seems to be no reason why
<company name> should need to censor its service.

Please contact me and explain why you feel the need to censor what your
customers may see online. I will use this information to decide whether
or not I wish to remain a customer of <company name>. Thank you
for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I have recently experienced
constant problems being cut off suddenly in the middle of an online
session.

<description>

This type of constant cutoff is a major inconvenience, and I’m
concerned that it might be <possible effect>. Please contact me
and let me know if there is something I can do to prevent these cutoffs
from happening again. Thank you very much.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I recently realized that
whenever I have had problems with the service in the past, I have
<never/rarely> been able to speak to a customer service or
technical support person at <company name> because they are
always busy.

<description>

I’m thrilled that <company name> is growing so fast, but don’t
you think you should be adding customer service and tech support staff
to handle the additional customers? I would like to speak with someone
to discuss how this problem may be handled and to find out how I can
get the help I need when I need it. Please contact me at your earliest
convenience. Thank you.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I have recently experienced
constant problems dialing into your system, problems which keep me from
getting online most of the time.

<description>.

<your need for using the Internet>. Not being able to access your
service is real hardship. Please contact me with any suggestions you
may have about getting online more easily.

I look forward to hearing from you. Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>. While I have found your service useful, I must inform you
that I am cancelling my account, effective immediately.

<reasons>

I thank you for your services in the past. Please cancel my account
immediately. If you have already billed me for this month’s service,
<disposition of bill>. Thank you for your kind attention.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

I became a customer of <company name> <time you became a
customer>, and have had no problems with your
<Internet/online> service. However, I recently <method of
billing> and found a charge of <charge> for <billing
period>, which is much higher than normal.

I suspect that this bill may be in error. I have not used your service
any more than in past months, and there seems to be no reason for this
excessive charge. Please have someone from your Collections department
contact me as soon as possible to resolve this situation.

Thank you for your time.

Regards,

Jim Karter

encl: <List of enclosed items goes here>