1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date of purchase> I purchased your <vehicle name, year,
etc.>. I have since had a few problems with the car, and I was
wondering if you could give me some answers.

<description>

I know there are always risks in buying a used car. I would just like
to find out what I’m dealing with and get it taken care of as soon as
possible. Please give me a call at <phone number>. Thanks for
your help.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date of first letter> I sent you a letter regarding my
dissatisfaction with the <vehicle name, year, etc.> I purchased
from your dealership <date of purchase>. The problems I have been
experiencing with <problems with car> have continued, and I have
yet to hear from you or any <dealership name> representative.

Please contact me immediately upon receiving this letter. I am
thoroughly unhappy with this vehicle, which in my opinion is defective
and should be replaced by <dealership name> and <car
manufacturer> at no cost to me and without delay.

I will expect to hear from you within the next week so that we may
resolve this problem to the satisfaction of all parties. Thank you.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date of purchase> I <purchased/leased> a <vehicle name,
year, etc.> from your dealership. I have since <problems with
car>.

I don’t feel that I should be experiencing these sort of problems in a
car that I purchased only <time>. I would like to talk with you
or another <dealership name> about replacing this vehicle with
one that is in good condition. I will not put myself through the
inconvenience of endless repair work for a car that should be in
perfect condition.

Please contact me as soon as possible so that we may resolve this matter. Thank you for your time and kind attention.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<dates of other letters> I sent you letters regarding my thorough
unhappiness with the <vehicle name, year, etc.> I purchased from
your dealership <date of purchase>. It has now been <time
since first letter> since I first communicated that I was having
constant problems with a vehicle that should be in perfect driving
condition. To date, I have received no reply from anyone at
<name>.

It is clear now that having made your sale, you are hoping I will
simply tire of writing letters and go away. That will not happen. I
paid <$price> for a car on the assumption that it was in perfect
condition, and that any problems that appeared would be handled
promptly by <name>. That has not been the case, and your silence
on this issue has forced me to take other action.

If I do not hear from you by <date you want to hear>, I will be
contacting <who you’ll contact>. You have left me no choice.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date or day of visit> <people who went shopping> came to
<name> to look for a new vehicle. <I/We> <was/were>
met by <salesman name>, who proceeded to take <me/us>
through one of the most pleasant and informative car buying experiences
I can remember.

<description>

It’s all too common to run into obnoxious car salesman who only want to
get your signature and their commission as fast as possible.
<salesman name> proved to be a wonderful exception to that
cliche, and he has ensured that <I/We> will be coming back to
your dealership for years to come. Thank you very much.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date of repair> I brought my <vehicle name, year, etc.> to
<location of work> for <kind of repair work>. I was helped
by <mechanic name>. I wanted to thank you and congratulate
<mechanic name> for doing a wonderful job on my car.

<description>

It’s all to common to find auto repair businesses that take advantage
of their customers and provide subpar service. Thank you very much for
being one of the good ones. You’ve got a customer for life.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

01 April, 2005

<Recipient Address Goes Here>

Hello,

<date or day of visit> <people who went shopping> came to
<name> to look for a new vehicle. <I/We> <was/were>
met by <salesman name>, who, over the next <time you spent>
gave <me/us> one of the most unpleasant sales experiences of
<my/our> <life/lives>.

<description>

This kind of behavior is inexcusable, and has certainly convinced
<me/us> never to shop <name> for a car again. I thought you
should know about the terrible treatment your customers are getting, so
that something can be done before you lose all your business. Thank you.

Regards,

Jim Karter

encl: <List of enclosed items goes here>

1234, Main Street
Boston, MA 02123

31 March, 2005

<Recipient Address Goes Here>

Hello,

<date of repair> I brought my <vehicle name, year, etc.> to
<location of work> for <kind of repair work>. I was helped
by <mechanic name>, who seemed to do a good job at the time. Now,
however, I feel that <problem with work>.

<description>

Clearly, <location of work> <problem with work>, and I
think I am entitled to a partial or full refund of my money. Please
contact me immediately upon receiving this letter so that we may
resolve this matter. Thank you.

Regards,

Jim Karter

encl: <List of enclosed items goes here>